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CallTower Solutions Center

Configuring Cisco Phone for VPN

This article will walk users through the process of using the Admin Portal to Add a VPN Capable phone as well as configuring the phone for VPN use.

Adding a VPN Phone in Connect


1. Log in to the Admin Portal.
2. Navigate to the phones tab  and select  + Add at the top of the screen
3. Select either User Phone or Common Area Phone depending intended use of the phone

4. Using the Device Type drop down select Cisco Remote Phone - VPN Enabled

5. Fill out all other fields according to the specifics of the phone that you are setting up
6. Select Finish 


If the phone has been built in connect but is provisioned as Available Inventory (phone will say 'Available' in the description) it will need to either be changed to a common area phone or added to a user.  Also make sure that the Device Name reads Cisco Remote Phone - VPN Enabled.

If it does not the phone will need to be deleted and readded as a VPN enabled phone. To find the device name, find the phone in the phones tab, highlight it and click Update near the top of the page. 

Changing an Available Inventory Phone to a Common Area Phone


1. Log into the Admin Portal and navigate to the phones tab 
2. Locate the phone which you would like to change by either scrolling through the list of phones or using the search bar near the top of the page.
3. Click on the phone to select it.
4. From the Manage Phone drop down under the tabs, select Change to Common Area Phone

5. You will then be prompted to select a DID for the phone.  Do so by use of the drop down menu and click Save

Adding an Available Inventory Phone to a User


1. Log into the Admin Portal and navigate to the Users tab
2. Locate the user to whom you wish to assign the phone by scrolling through the list of users or making use of the search bar near the top of the page.
3. Click on the user so that they are highlighted.
4. From the Phone Services drop down under the tabs of the page select Manage Phones

5. A new window will open with a list of the phones assigned to that user
6. Click + Add Device To User at the top of the window
7. Again a new window will open, this time to the right of the phones window
8. Find the phone that you wish to assign to the user by either scrolling through the list of phones or using the search at the top of the window.
9. Double click on the desired phone to select it.
10. If the user does not have a phone assigned to them the 911 DID field will automatically update.  If this is an additional phone an error box will appear, close this and use the drop down to select a 911 DID.

11. Select Add to User

The phone will now be provisioned in CallManager and is ready to be set up

Setting up a 7942 or 7962 for VPN use


1. Remove the phone and cable from packaging
2. Connect phone to the voice port using cable
3. When the screen reads 'registering' select the Settings button
4. A widow will pop up, select option 4 Admin Settings
5. Select Ethernet Setup (option 1)
6. Select IPV4 Setup (option 1)
7. Find the Alternate TFTP option (option 8), highlight it and select On
8. Scroll down to TFTP Server 1 (option 9) and edit this to match your Call Manager cluster (The Support team can assist you with this if you are unsure of the address.) 
NOTE: When configuring a VPN phone at one of their office locations the TFTP server should automatically populate with the correct Cluster IP.
9. Clear the CTL/ITL files
  a. Find and select the settings button on the phone
  b. Go to Security Configuration -> Trust List
  c. Hit **# to unlock the setting
  d. Highlight ITL File 
  e. Hit Select and then the Erase softkey
  NOTE: It may be necessary to hit **# after steps d and e in order to fully unlock the settings
10. The phone will now register, this may take a few minutes.
11. Once the phone has registered on the voice port unplug it and plug it into the data port.
12. Screen will once again say registering. place test calls after it has registered
  a. place a call to an off net number (cell phone or Lync phone are good for this) and confirm two way audio
  b. use an off net phone to call the new VPN phone.  Once again confirm two way audio.
13. Test the functionality of the buttons on the phone.
14. Clear the CTL/ITL file again and unplug the phone before it can register with a new one

Setting up an 88xx for VPN use

.
1. Remove the phone and cable from packaging
2. Connect phone to the voice port using cable
3. When the screen reads 'registering' select the Settings button
4. A widow will pop up, select option 4 Admin Settings
5. Select Ethernet Setup (option 1)
6. Select IPV4 Setup (option 1)
7. Find the Alternate TFTP option (option 8), highlight it and select On
8. Scroll down to TFTP Server 1 (option 9) and edit this to match the cluster of the OU (The Support team can assist you with this if you are unsure of the address.) 
NOTE: When configuring a VPN phone at one of their office locations the TFTP server should automatically populate with the correct Cluster IP.
9. The phone will prompt you to erase the trust list, select erase.
10. The phone will now register, this may take a few minutes.
11. Once the phone has registered on the voice port unplug it and plug it into the data port.
12. Screen will once again say registering. Once the phone has registered, place test calls
 a. place a call to an off net number (cell phone or Lync phone are good for this) and confirm two way audio
 b. use an off net phone to call the new VPN phone.  Once again confirm two way audio.
13. Test the functionality of the buttons on the phone.

The phone is now ready to be shipped and should be returned to Logistics.

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