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CallTower Solutions Center

Answer and Hold Calls - CX3000 Series

You can respond to incoming calls by picking up the handset, selecting Answer, or selecting To Voice Mail on the Incoming Call screen, as shown below.

Screen Shot 2016-09-30 at 9.29.15 AM.png

After you answer an incoming call, the call is active. You can place multiple active calls on hold in the In Call screen.

To place an active call on hold:

  • Select Hold, as shown next.

Screen Shot 2016-09-30 at 9.31.39 AM.png

To switch between active and held calls:

  • Press Screen Shot 2016-09-30 at 9.38.56 AM.png, select Active Call, select a held call, and select Resume.

You can also make new calls during an active call.

To make a new call during an active call:

1. From the In Call screen, select Menu > New Call. The active call is placed on hold.

Screen Shot 2016-09-30 at 9.39.04 AM.png

2. Enter a phone number or select a contact and select Call.

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