Skip to main content
CallTower Solutions Center

Connect Adimn Portal: Changing Password and Voicemail PIN

GOAL:

The administrator can change a user’s password by selecting the Connect/Portal Password option in the User Settings menu. There is a "thermometer" that will tell you the security strength of your password. The password is required to be at least six characters in length; however, the higher the strength the more difficult to decrypt.

 

 

CASE DISPOSITION:

Internal field for support to use to verify related tickets are dispositioned correctly. Formatted conditionally in article for Community and Pro Members. Should include the following:

o   Case Record Type: MACD

o   Department: Support

o   Type: AMC (Add, Move, Change)

o   Product: Connect

o   SubProduct: Admin Portal

o   Issue: Provisioning

o   Sub Issue: Move/Change User/Service/Hardware

o   Other Issue: N/A

o   Priority: Standard unless requested as Expedite

o   Severity: N/A

o   Urgency: N/A

 

RESOLUTION/STEPS:

 

To change the user password and Voicemail Pin:

1. Highlight the user who is to have their services modified.

2. Click on hamburger menu.jpg and select  User Settings and then Connect/Portal Password; Once you have added the requirements for the password (see below image) and have added the confirm password, select the save button on the lower right hand side. 

clipboard_e8159870cc5be72b066bc9ec8575b7f5e.png

clipboard_efbe0c6a1f2f0f0d95ca307b4666583ec.png

3. The  Change PIN screen is displayed under Voicemail Services and then Voicemail Pin; once you have added the  pin guidelines and have confirmed pin, click on the save button on the lower right hand side. 

2018-05-21_12-13-54.jpg

 

Example Video:

How to change password: 

Change Password
 

 

 

How to change pin:

 

Changing VM Pin