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CallTower Solutions Center

Change Password and VM Pin in Admin Portal– Directory Services

The administrator can change a user’s password by selecting the Connect/Portal Password option in the User Settings menu. There is a "thermometer" that will tell you the security strength of your password. The password is required to be at least six characters in length; however, the higher the strength the more difficult to decrypt.

To change the user password and Voicemail Pin:

1. Highlight the user who is to have their services modified.

2. Click on hamburger menu.jpg and select  User Settings and then Connect/Portal Password; Once you have added the requirements for the password and have added the confirm password, select the save button on the lower right hand side. 

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3. The  Change PIN screen is displayed under Voicemail Services and then Voicemail Pin; once you have added the  pin guidelines and have confirmed pin, click on the save button on the lower right hand side. 

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Example Video:

How to change password: 

Change Password
 

 

 

How to change pin:

 

Changing VM Pin