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Cisco 79XX - Returning to Initial Call


The purpose of this article is to provide instructions on how to return to an initial call on a Cisco 79XX phone.

Case Disposition:

Case Record Type: Support Standard

Type: Problem

Product: Cisco

SubProduct: Hardware

Issue: 79xx

Sub Issue: Config/Settings

Other Issue: Returning to Initial Call

Priority: Priority 4

Severity: Low

Department: Support


Once having answered the second call you can return to the original call.

Returning to Initial Call Steps:

1. You may want to disconnect this call and continue your conversation with caller 1.

2. To do so, select the End Call soft key to disconnect call 2.


3. Call 1 will now be highlighted allowing you to select the Resume soft key.


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