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CallTower Solutions Center

Cisco 79XX - Call Park

Goal

The purpose of this article is to provide instructions on how to use the Call Park feature of Cisco 79XX phones.

Resolution/Steps

Call Park is a feature that allows a user to place a call on hold and retrieve it from a different CallTower phone. With the caller on the line, press the More and then the Park soft keys.

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Your phone will display a 4-digit number that the call was parked on. On another CallTower phone, dial the provided 4-digit number to retrieve the call. If the call is not retrieved in approximately 1.5 minutes, the call will ring back to the extension that parked it.

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Configuring Call Park Steps:

CallTower must be notified when an organization wants Call Park. If it has not been configured, users will receive a message on their LCD screen stating “No Park Number Available”.

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When support receives a request by a client to have Call Park configured, they should escalate the request to TSE and include:

  • Company name
  • Calling Search Space
  • Block of available extensions (these will be used to park the call)
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