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Cisco 79XX - Placing a Call on Hold


The purpose of this article is to provide instructions on how to place a call on hold using a Cisco 79XX phone.


Placing a Call on Hold Steps:

1. Select the Hold soft key. The phone display will indicate the call is on hold.

2. When you’re ready to continue the call, select the Resume soft key.

Keep in mind:

  • Pressing the Answer softkey to connect a new call puts an existing connected call on hold automatically.
  • Before using pressing "Resume", make sure the appropriate call window is active (the active window is darker). If necessary, navigate to it using the navigation button.
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