Cisco Connect Admin - Add, Move, Change
This guide provides an overview of product features and related technologies. In addition, it contains recommendations on best practices, tutorials for getting started, and troubleshooting information for common situations.
Article type: Reference
- Cisco Connect Admin - 911 Call Detail ReportTo view the 911 Call Detail Report, click on the Administration icon in the upper right corner.
- Cisco Connect Admin - Add ContactTo add new contacts, go to the Contacts tab.
- Cisco Connect Admin - Add UserAdding a new Cisco user in CallTower Connect
- Cisco Connect Admin - Adding A Number To An Existing User
- Cisco Connect Admin - Adjust Number Of Speed DialsIf you have phones that have a space(s) not being utilized with a combination of speed dials and lines, you will need to change the phone template.
- Cisco Connect Admin - Block Phone NumberThis article will walk users through the process of blocking inbound calls in the Admin Portal.
- Cisco Connect Admin - Call Delivery PlusThis article will walk users through the process of setting up the "Call Delivery +" option on their Cisco phones in the Admin Portal. This option will determine how inbound calls will be routed in the event the phone becomes unregistered.
- Cisco Connect Admin - Call Forking
- Cisco Connect Admin - Call Forward For A UserThis article will walk users through the process of using the Admin Portal to update Call Forwarding information for Cisco Phones.
- Cisco Connect Admin - Change User’s ExtensionThis article will detail the steps needed to change the extension (DN) assigned to a number in the Admin Portal.
- Cisco Connect Admin - Change User's DIDThis article will go through the steps necessary to change the DID of a Cisco user in connect.
- Cisco Connect Admin - Corporate Speed DialsTo administer the corporate speed details click on the Administration icon in the upper right corner.
- Cisco Connect Admin - Delete A ContactTo delete a contact go to the Contacts Tab.
- Cisco Connect Admin - Direct To Voicemail ConfigurationThis article will walk users through the process of using the Admin Portal to configure Direct to Voicemail services.
- Cisco Connect Admin - Direct To Voicemail TroubleshootingThis article will walk users through the process of troubleshooting issues that may occur with a Direct to Voicemail (Voicemail Only) user.
- Cisco Connect Admin - Find Dial Out PrefixThis article will walk users through the process of using the Admin Portal to find the Dial Out Prefix for their organization.
- Cisco Connect Admin - Hold MusicHold music can be added or modified for a location on the Locations tab.
- Cisco Connect Admin - No Answer DurationTo globally set the length of the no answer for all phones, click on No Answer Duration under the Bulk Action menu on the Phones tab.
- Cisco Connect Admin - QOS Information CollectionInformation to collect for QoS issues.
- Cisco Connect Admin - Remove Voicemail From OWA Mailbox
- Cisco Connect Admin - Speed Dials In ConnectTo access the phones speed dial list click on the Speed Dials option in the Mange Phone menu on the Phones tab.
- Cisco Connect Admin - Text Message Alerts For Voicemail
- Cisco Connect Admin - TrainingThe admin training covers Connect which is for those that will be administered in your organization. Here you will learn how to make adds, moves, changes to users, phones, and other steps to manage your organization.
- Cisco Connect Admin - User Portal SettingsTo administer what cards will be available on the user portal click on the Administration icon in the upper right corner.
- Cisco Connect Admin - Voice To Text For A UserThis article will walk users through the process of adding the Voice to Text services to users in the Admin Portal.
- Cisco Connect Admin - VoiceCube SettingsTo administer the voicecube settings click on the Administration icon in the upper right corner.
- Cisco Connect Admin - Voicemail GroupView the groups associated with the user by clicking the Group Membership option under the Directory Services menu.
- Cisco Connect Admin - Voicemail Profiles
- Cisco Connect Admin - Voicemail ServicesThe voicemail properties are enabled for a user by selecting Voicemail Properties option under the Voicemail Services menu.
- Cisco Connect Admin - Voicemail To EmailThis article gives step by step instructions for setting up Voicemail to Email in CallTower Connect for Cisco customers.