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Cisco - Phone: Switching Between Calls - 79XX Series

Goal

The purpose of this article is to provide instructions on how to switch between two separate active calls using a Cisco 79XX phone.

Resolution/Steps

Switching Between Calls Steps:

  • Perhaps you need to take the second call and would like to tell caller 1 that you will call them back or ask them to continue to hold. You can do this by selecting the Hold soft key.

  • Use the scroll button to highlight call 1 and select the Resume soft key. You can use this same process as many times as necessary to switch between calls.