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Cisco - Phone: Answering Additional Calls - 79XX Series

Goal

The purpose of this article is to provide instructions on how to answer additional calls on the Cisco 79XX phones.

Resolution/Steps

You can answer an additional call you receive on your Cisco phone.

Answering Additional Calls Steps:

1. Select the Answer soft key.

2. The phone will automatically place your first call on hold and pick up your second caller. This is indicated by a pause icon on the line that’s on hold.