Skip to main content
CallTower Solutions Center

Cisco - Phone: iDivert - 79XX Series

Goal

Provide instructions on how to use the iDivert button and what its function is.

Resolution/Steps

Whether you’re off the phone or currently speaking to someone, if you receive a call and are unable to answer the call you have a couple of options:

  • Allow it to ring until the caller reaches your voicemail.
  • Select the iDivert soft key, which will send the incoming caller to your voicemail as soon as the soft key is selected.

clipboard_eb6ffaf0398eac73290e6a1b3c8ade44a.png

Additional Information

The "iDivert" button will only appear while a call is incoming.

  • Was this article helpful?