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CallTower Solutions Center

Placing a Call - Internal, External, 911 or 411 - 79XX Series

The CallTower IP phones allow users to place calls multiple ways. You may dial the number before or after using the following options to open the line.

You may pick up the handset.

To use the speaker function, you may either press the Speaker button or the NewCall soft key.

To use a headset, you may press the Headset button; however, some headsets may be configured using the handset port on the back of the phone, in which case the headset button will not be used.

Finally, you may first dial the number then select the Dial soft key. This will activate the speaker function and call the number.

Placing an Internal Call Steps:

All phones in your organization, including yours, have an extension also called a Directory Number or DN.

1. Dial the extension of the person you’d like to call. If you do not know the extension it can be found in the Directory.

Placing an Internal Call Steps:

You can use your phone to place a call outside your organization.

1. Dial your dial out digit (8 or 9) to open an external line and gain outside access.

2. Local calls: Dial your dial out digit (8 or 9), then 1, followed by the full 10 digit telephone number.

3. Long distance/Toll free calls: Dial your dial out digit (8 or 9), then 1, and then the full 10 digit telephone number. (e.g. 81XXXXXXXXXX).

NOTE: When a number is miss dialed, press the Backspace soft key and make the necessary changes to the number before dialing.

Placing a 911 or 411 Call Steps:

1. When placing a 911 call you do not need to dial your dial out digit (8 or 9). Simply dial the three digit number.

2. For directory assistance-411 calls, you will need to enter your dial out digit (8 or 9) plus 1 (e.g. 81-411).

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