How to Transfer calls in Skype for Business.
Type of call Transfers in Skype for Business.
Here you will learn about the 3 basic types of call transfers and how to do them within Skype for Business.
Transferring a call.
- When you are on a call that you want to transfer to a user or number Open the call Controls Icon.
- Click the Transfer Button.
- Enter the name/number of the person you're trying to send the call to.
- This will complete the transfer and send the call.
Consulting a person before transferring a call.
- Much like transferring a call to a user or number Open the call Controls Icon.
- Click the Consult Button.
- Enter the name/number of the person you're trying to send the call to.
- When you've announced the person you may Merge the calls
- This will complete the transfer and send the call.
Transferring Direct to Voicemail.
- When you are on a call that you want to transfer to someone's Voicemail directly, click the Call Controls Icon.
- Click the Transfer Button.
- Enter the name of the person who's voicemail you're trying to send the call to.
- Select the Drop-Down Menu next to the Phone Icon and select Voicemail.
- This will complete the transfer and send the call to the user's Voicemail.
