Equipment: Cisco 7925/7921 configuration
Issue
Phone
Environment
Cisco 7925, Cisco 7921, Connect, Customer AP/WiFi
Resolution
Configuring a Cisco 7925/7921 Wireless IP Phone
Updated: 06-02-16
Prerequisite(s) for Configuring Phone Settings:
- Local Access Point (AP) that is connected to a CallTower network (Circuit or ASA voice vlan
- Local AP SSID
- Local AP encryption type and password/key info
- Local AP protocol/broadcasting band (e.g. 802.11b/g), these phones only support a/b/g types
- Phone model and MAC
Before continuing, please make sure the MAC address is correctly built as either Common Area, or to a Cisco user in the Connect Admin Portal.
Network Profile Configuration Steps:
- Power on the Cisco 7925/7921 Wireless IP Phone via the Power Button
- Access the phone settings by selecting the "Toolbox" in the main menu
- Select "Network Profiles" in the Settings Menu
- Near the top of the screen to the right of "Network Profiles", there will be a lock, make sure this lock is open. Press **# to open the lock if needed
- Highlight the profile you want to configure, select it so there the box is checked, then select "View"
- If you wish to change the profile name, see the below steps, if not go to step 9
- Highlight "Profile Name" and select "Change"
- Clear any existing text with <<, once the desired name is entered, select "Options" and "Save"
- Highlight "WLAN Configuration" and select "View"
- Highlight "SSID" and select "Change"
- Clear any existing text with <<, once the desired SSID is entered, select "Options" and "Save"
- Highlight "Security Mode" and select "Change"
- Select the encryption type that matches what's configured on the AP, if the encryption type it's not listed (e.g. WPA), select Auto (AKM), and select "Save"
- The next set of options will vary depending on the Security Mode that was selected, rule of thumb is fill out and save known information
- Scroll and find "802.11 Mode" and select "Change"
- Select the appropriate protocol and select "Save"
- Select "Back", WLAN configuration is now complete and the phone should be getting an IP from the voice vlan
- Highlight Network Configuration and select "View"
- Scroll down to "IP Address" and confirm the phone has a correct IP
- The phone should now start the registration process and register successfully
If the phone has an unknown/unfamiliar configuration, you can perform a factory reset with the below steps
- Access the phone settings by selecting the "Toolbox" in the main menu
- Select "Phone Settings"
- Press **2 and select "Yes"
If you continue to have questions or concerns with getting your 7925/7921 IP Phone working properly, please reach out to support