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CallTower Solutions Center

Answering and Holding Calls - CX600 Series

You can answer incoming calls by picking up the handset or selecting Answer on the Incoming Call screen, as shown below. You can also choose to send an incoming call to voicemail by selecting To Voice Mail.

Screen Shot 2016-10-02 at 3.29.35 PM.png

After you answer an incoming call, the call is active. You can place multiple active calls on hold in the In Call screen.

To place an active call on hold:

  • Select Hold, as shown next.

Screen Shot 2016-10-02 at 3.29.42 PM.png

To switch between active and held calls:

  • Press Screen Shot 2016-10-02 at 3.30.00 PM.png, select Active Call, select a held call, and select Resume.

To make a new call during an active call:

1. From the In Call screen, select Menu > New Call. The active call is placed on hold.

Screen Shot 2016-10-02 at 3.30.14 PM.png

2. Enter a phone number or select a contact and select Call.