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Skype for Business: How To Clear File Cache On BOC (Bridge Operator Console)

Clearing Bridge Lync Operator Console (BLOC) cache

  1. Close Outlook
  2. Exit Skype for Business by clicking on File > Exit, or selecting Exit from the Presence menu.
  3. Open the Windows Explore\ File Explorer
  4. Navigate to %userprofile%\appdata\local\BLOC
  5. Delete the contents*

Clear Skype for business cache

  1. follow the instructions found at How To Clear File Caches


* After performing these steps if the problem still persists with BLOC please schedule the customer or send them the link to schedule troubleshooting with the BLOC team

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