Skype for Business: How To Clear File Cache On BOC (Bridge Operator Console)

Clearing Bridge Lync Operator Console (BLOC) cache

1. Close Outlook
2. Exit Skype for Business by clicking on File > Exit, or selecting Exit from the Presence menu.
3. Open the Windows Explore\ File Explorer
4. Navigate to %userprofile%\appdata\local\BLOC
5. Delete the contents*

Clear Skype for business cache

1. follow the instructions found at How To Clear File Caches

* After performing these steps if the problem still persists with BLOC please schedule the customer or send them the link to schedule troubleshooting with the BLOC team https://www.bridgeoc.com/services/schedule.htm