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MS Teams Operator Connect - Number Management

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Note:

  • If you are in implementation, contact your Implementation Manager and they will take care of this for you. 
  • Outside of implementation, follow the steps below.

Locations in Teams Admin and CallTower Connect

Numbers are housed within locations in CallTower Connect. For instructions on how to add a new location see the article MS TEAMS OPERATOR CONNECT - ADDING A LOCATION

Manage Numbers in CallTower Connect

  1. From the menu on the left, select "Locations" and then select the location.
  2. Select "Operator Connect" and then "Release DID's" or "Move DID's" or "Upload DID's"
Release DIDs

Releases the DID from Teams Admin Center back to Connect, making the DID Available to be re-uploaded to the same location as a different service type or be moved to another location through the DID list.

 

Navigate to connect.calltower.com and select locations from the Menu on the left-hand side of the screen.

clipboard_e6a1d35cc4b8d81fc2519229fc9197745.png

Find the location the DID you wish to upload is in and select it. If you are unsure what location the DID is in it can be searched using the Global Filer box at the very top left of the screen. clipboard_e10673869d8ace30777d32068b9424176.png

Location DID's will show as below.

 

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Select the Operator Connect Teams drop down and select Release DID's.

 

Graphical user interface, text, application, chat or text message Description automatically generated

Select the DID(s) you wish to release and press the release DID's button on the lower right-hand side.

 

Graphical user interface, text, application Description automatically generated

This can be done for all DID's you wish to release from your Teams admin center up to 100 at a time.

Note:

IF DID's ARE RELEASED FROM TEAMS ADMIN CONSOLE AND NOT FROM CALLTOWER CONNECT, THE DID WILL NOT BE RELEASED CORRECTLY IN CONNECT AND BILLING WILL CONTINUE FOR THAT DID.

If DID's are released from the Teams Admin Center, use the Sync Operator Connect Teams DID's option under Operator Connect Actions in the Locations section

This will mark the DID's that were released from the Teams Admin Center as not in use in Connect so they can be uploaded again for use at a later time.

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Move DID's

 

Moves the DID from one location to another. allowing the DID to be uploaded to Teams Admin Center via another location/emergency address."

This will require MPOC privileges in Connect. The DID will need to be uploaded to your Teams Admin Center to do this.

 

Navigate to connect.calltower.com and select locations from the Menu on the left-hand side of the screen.

clipboard_e9f5426644c1bbcc12a76308279390b60.png

Find the location the DID you wish to upload is in and select it. If you are unsure what location the DID is in it can be searched using the Global Filer box at the very top left of the screen. clipboard_e6902dd7c023d3ec9e8ad298f40902897.png

Location DID's will show as below.

 

clipboard_e2be458857e809d14fe88ba76c1e4bfb5.png

 

Select the Operator Connect Teams drop down and select Move DID's.

clipboard_e48492425334848b8e021b7a902f5ecc5.png

Select the DID you wish to move to a new location.

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Select the location you wish to move the DID to from the drop down at the bottom of the “Move DID List” and select the “Move DID's” button on the right-hand side.

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You can move multiple DID's to one location at a time. This will take 3-5 minutes to process in Connect depending on the size of the upload.

 

 

 

Upload DIDs

 

Uploads the number/DID to Teams Admin Center with the information corresponding to the Location/Emergency Address it is listed under in Connect.

This will require MPOC privileges in Connect.

Navigate to connect.calltower.com and select locations from the Menu on the left-hand side of the screen.

clipboard_e821d86ab4b01c8438d2b263e27deb9f8.png

Find the location the DID you wish to upload is in and select it. If you are unsure what location the DID is in it can be searched using the Global Filer box at the very top left of the screen. clipboard_e7e51e5c0ccdb7590d39e3aa73531688b.png

Location DID's will show as below.

clipboard_e366e2499e89da1ad5016f033d183cdcc.png

 

Select the Operator Connect Teams drop down and select Upload DID's.

clipboard_ecb1f362361a5ecaf327e006d64ea543c.png

 

Select the DID(s) you wish to upload and select the type these DID's will be.

                You can upload up to 100 DID's at a time but they will all need to be one of the types below. If you are uploading voice app and users, you will need to do two different groups.

                Users: Choose this option if the DID is to be assigned to a User or Common Area Phone / "Teams Shared Device" account.

                Voice App: Choose this option if the DID is to be assigned to a Resource Account in your Teams Admin Center

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Select the location subset (most companies will only have default, and this should be selected)

                Default: Most companies will see this as their only option unless they have dynamic E911 set up for a location.

                Other options: These are sublocations of the main location, which itself should already be set up as an Emergency Address location in Teams Admin Center

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Save your request. This will take 3-5 minutes to process in Connect depending on the size of the upload.