MS Teams Operator Connect - Number Management
Note:
- If you are in implementation, contact your Implementation Manager and they will take care of this for you.
- Outside of implementation, follow the steps below.
Add Emergency Location in Teams Admin Center
- Before CallTower can import locations into Connect, Emergency Locations must be built in the Teams Admin Center. Current Microsoft documentation for Emergency locations is located at https://docs.microsoft.com/en-us/mic...n-organization
Add Location in CallTower Connect
- Once logged into CallTower Connect: https://connect.calltower.com/connect (If you do not know your credentials to CallTower Connect, please reach out to CallTower Support)
- Navigate to "Locations"
- Select "Sync Operator Connect" This will import or associate the locations created in the Teams Admin portal into CallTower Connect.
- If Connect already has locations configured with the same addresses, it will be mapped to the associated Teams Admin Emergency Location. Emergency Locations without a corresponding entry in Connect will show up as "New Location" Once the import is complete, modify the Location properties to provide the correct description for each new location.
- Use the Location Colum and set the Selection Drop Down to the correct action to take for each location. Make sure to set all locations that are not needed to "Don't Import", you can then come back and set them to "New" location or the correct location later.
- Click Save to build and link the emergency addresses in the Teams Admin portal to CallTower Connect. When complete, click on the x to get back to the locations menu.
Manage Numbers in CallTower Connect
- From the menu on the left, select "Locations" and then select the location.
- Select "Operator Connect" and then "Release DIDs" or "Move DIDs" or "Upload DIDs"
Release DIDs
Releases the DID from Teams Admin Center back to Connect, making the DID Available to be re-uploaded to the same location as a different service type or be moved to another location through the DID list.
Navigate to connect.calltower.com and select locations from the Menu on the left-hand side of the screen.
Find the location the DID you wish to upload is in and select it. If you are unsure what location the DID is in it can be searched using the Global Filer box at the very top left of the screen. 
Location DIDs will show as below.
Select the Operator Connect Teams drop down and select Release DIDs.
Select the DID(s) you wish to release and press the release DIDs button on the lower right-hand side.
This can be done for all DIDs you wish to release from your Teams admin center up to 100 at a time.
NOTE: IF DIDs ARE RELEASED FROM TEAMS ADMIN CONSOLE AND NOT FROM CALLTOWER CONNECT, THE DID WILL NOT BE RELEASED CORRECTLY IN CONNECT AND BILLING WILL CONTINUE FOR THAT DID.
Move DIDs
Moves the DID from one location to another. allowing the DID to be uploaded to Teams Admin Center via another location/emergency address."
This will require MPOC privileges in Connect. The DID will need to be uploaded to your Teams Admin Center to do this.
Navigate to connect.calltower.com and select locations from the Menu on the left-hand side of the screen.
Find the location the DID you wish to upload is in and select it. If you are unsure what location the DID is in it can be searched using the Global Filer box at the very top left of the screen. 
Location DIDs will show as below.
Select the Operator Connect Teams drop down and select Move DIDs.
Select the DID you wish to move to a new location.
Select the location you wish to move the DID to from the drop down at the bottom of the “Move DID List” and select the “Move DIDs” button on the right-hand side.
You can move multiple DIDs to one location at a time. This will take 3-5 minutes to process in Connect depending on the size of the upload.
Upload DIDs
Uploads the number/DID to Teams Admin Center with the information corresponding to the Location/Emergency Address it is listed under in Connect.
This will require MPOC privileges in Connect.
Navigate to connect.calltower.com and select locations from the Menu on the left-hand side of the screen.
Find the location the DID you wish to upload is in and select it. If you are unsure what location the DID is in it can be searched using the Global Filer box at the very top left of the screen. 
Location DIDs will show as below.
Select the Operator Connect Teams drop down and select Upload DIDs.
Select the DID(s) you wish to upload and select the type these DIDs will be.
You can upload up to 100 DIDs at a time but they will all need to be one of the types below. If you are uploading voice app and users, you will need to do two different groups.
Users: Choose this option if the DID is to be assigned to a User or Common Area Phone / "Teams Shared Device" account.
Voice App: Choose this option if the DID is to be assigned to a Resource Account in your Teams Admin Center
Select the location subset (most companies will only have default, and this should be selected)
Default: Most companies will see this as their only option unless they have dynamic E911 set up for a location.
Other options: These are sublocations of the main location, which itself should already be set up as an Emergency Address location in Teams Admin Center
Save your request. This will take 3-5 minutes to process in Connect depending on the size of the upload.
Note: It can take up to 24 hours for the uploaded DID(s) to show in your Teams Admin Center.