Skip to main content
CallTower Solutions Center

MS Teams CT Text - 2.0 Installation Guide

  1. Last updated
  2. Save as PDF

Notes

The first installation of CT Text 2.0 should be on a user with Office 365 administrative rights in order to ensure the necessary permissions in the Office 365 tenant are granted. If not prompted during the install process, you can click here to grant the necessary permissions.

***If YakChat app(s) are currently installed for either a user or for an entire Teams org, the YakChat app(s) will need be uninstalled before installing the CT Text app and the CT Text bot. Failure to do so will result in Teams failing to install the CT Text apps with an error of "this app already exists"***

If you are updating from CT Text 1.0, please not that the CT Text Bot is no longer needed as separate app. You will need to uninstall from Teams on the Windows Desktop first before isntallation.

 The 2.0 version has everything rolled into a single app. The CT Text Bot and CT Text 1.0 can both be uninstalled after the install of 2.0 is complete.

Office 365 Administrator

Ensure that users can install custom applications.  If necessary, the Upload custom apps feature can be enabled by going to the Teams apps/Setup policies menu in the Microsoft Teams admin center. Additional info about uploading a custom app via the Teams admin center can be found here

Install CT Text using the instructions below.  When asked, review and allow the application permissions for your organization.  Below is a screenshot showing the required permissions for CT Text.

Permissions Requested.png

Installing CT Text

  1. Download CT Text for Microsoft Teams using the link provided by your IPM or from the Calltower Connect Portal here. Extract the "CT Text 2.0.6 Install File and Instructions.zip" file. The unzipped folder will have both a READ_ME.txt and another .zip file. DO NOT EXTRACT THE CTText_2_0_6.zip file. If you currently have CT Text 1.0.x installed, look over the READ_ME.txt file.
    1. You can also find the file here (Make sure to copy the file not move): https://appriver3651003900.sharepoint.com/:u:/g/EeqYnvV-yBJJkwl1V3VJa_kBLNR4a5x-WcO2dg_94OBcNg?e=VNKg1K
  2. Open Microsoft Teams and click on the "Apps" icon from the toolbar on the left. 
  3. Click on "Upload a Custom App" and select whether you would like to upload the app for the entire organization or just yourself and your teams. You can find it at the bottom of the Store menu in Microsoft Teams.

Apps.png clipboard_e84e1fe1f75c8f53d84a962f534911f05.png

  1. Select the CTText_2_0_6.zip file, then click Open.  The app description window will be displayed.

Add CT Text.png

  1. Click the Add button to add the CT Text app into Teams.
  2. When Microsoft’s authentication window is displayed, sign-in with your Microsoft Teams email and password. You will also use this information to login to CT Text.
  3. CT Text is now installed.  You can pin it to the left-hand navigation bar by clicking on the three dots at the bottom of the navigation bar, then right clicking CT Text and selecting Pin.

The first installation of CT Text 2.0 should be on a user with Office 365 administrative rights in order to ensure the necessary permissions in the Office 365 tenant are granted. If not prompted during the install process, you can click here to grant the necessary permissions.