MS Teams Admin - How to Collect Client Logs
Collecting Microsoft Teams Client Logs (Windows & MacOS)
Goal
The goal of this document is to provide clear, step-by-step instructions for collecting Microsoft Teams client logs from Windows and macOS desktop clients and securely delivering them to support using recommended methods (SharePoint) or alternative methods (WeTransfer).
This ensures:
- Consistency in how logs are gathered across platforms.
- Security in transferring potentially sensitive diagnostic data.
- Efficiency for end users and support teams during troubleshooting.
Collecting Teams Logs from Desktop Clients
Both sets of logs are collected in the Downloads folder by default.
To collect logs for Windows:
Select the Microsoft Teams icon in your system tray and then select Collect support files or use the Ctrl + Alt + Shift + 1 keyboard shortcut.
To collect logs for MacOS:
Select the Help menu in Microsoft Teams and then select Collect support files or use the Option + Command + Shift + 1 keyboard shortcut.
Wait until the banner showing Downloading web logs is dismissed from the Teams client before retrieving logs from the download location. To collect logs from Teams browser client, use the keyboard shortcut.
Delivering Logs via SharePoint (Recommended)
To securely share the logs with your support technician:
- Go to your organization’s SharePoint site.
- Navigate to the designated Support Logs document library or folder.
- Click Upload → Files and select your .zip file.
- After uploading, copy the SharePoint link to the file.
- Share the copied SharePoint link via email to support@calltower.com
Please note that these instructions may differ for your organization. Please consult your Microsoft or Security Administrators for recommended instructions.
Delivering Logs via WeTransfer (Alternative)
If SharePoint is not available or convenient, you can use WeTransfer:
- Go to wetransfer.com.
- Click Add your files and select your .zip log file.
- Enter the recipient’s email address (or choose Get transfer link if you prefer to share a link).
- Enter your email address for confirmation.
- Click Transfer.
- If you choose Get transfer link, copy the link and share it with your support contact via email.