MS Teams Admin - Manage Support Call Queues
Teams Call Queues
If you're a call queue agent or IT admin has linked your team's call queue to a channel in Teams, you can view, respond to and collaborate on support calls directly in Teams.
Click on the link below to view more:
Manage-your-support-call-queue-in-teams
Another option you can use is Power BI to analyze CQD data for Teams. Click on the article below to view: