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MS Teams - Professional Services with GDAP

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Professional Services with GDAP (Granular Delegated Admin Privileges)

Goal  

Assist customers with understanding the requirements for CallTower to access their Microsoft Tenant to perform Professional services.  

Summary 

CallTower will perform MACD (Moves, Additions, Changes, or Deletions) requests for our non-CSP (Cloud Service Partner) customers for a professional service fee as outlined in our scope of support MS Teams - Support Scope - CallTower Solutions Center (uc.solutions).  

To access your tenant, we will need to have a GDAP relationship Granular delegated admin privileges (GDAP) introduction - Partner Center | Microsoft Learn with your tenant. This invitation must be accepted by a Global Administrator in the tenant and will provide the following roles to our support technicians while the relationship is in place.  

To implement a GDAP request, select from the below GDAP sets and provide the email and name of the Global Administrator receiving the invite in your request.  

Role Breakdown 

Full O365 Access GDAP 

  • Tier 1 Support 

  • Global Reader 

  • Skype for Business Administrator 

  • Teams Administrator 

  • User Administrator 

  • Tier 2 Support 

  • All Tier 1 Support Roles 

  • Exchange Administrator 

  • SharePoint Administrator 

  • Compliance Administrator 

  • Security Administrator 

  • Tier 3 & Engineering 

  • Global Administrator 

Operator Connect Voice Only Access GDAP  

  • Tier 1 Support 

  • Skype for Business Administrator 

  • Teams Administrator 

  • User Administrator 

  • Tier 2 Support 

  • Skype for Business Administrator 

  • Teams Administrator 

  • User Administrator 

  • Tier 3 & Engineering  

  • Skype for Business Administrator 

  • Teams Administrator 

  • User Administrator 

Direct Routing Voice Only Access GDAP  

  • Tier 1 Support 

  • Domain Name Administrator 

  • Skype for Business Administrator 

  • Teams Administrator 

  • User Administrator 

  • Tier 2 support  

  • Domain Name Administrator 

  • Skype for Business Administrator 

  • Teams Administrator 

  • User Administrator  

  • Tier 3 & Engineering  

  • Domain Name Administrator 

  • Skype for Business Administrator 

  • Teams Administrator 

  • User Administrator  

Teams Only Access GDAP 

  • Tier 1 Support  

  • Skype for Business Administrator 

  • Teams Administrator 

  • Tier 2 Support  

  • Skype for Business Administrator 

  • Teams Administrator 

  • Tier 3 and Engineering  

  • Skype for Business Administrator 

  • Teams Administrator