MS Teams - Conference Room Phones - CP965 or Trio C60

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Microsoft 365 resource accounts are mailbox, and Teams accounts dedicated to specific resources, such as a room or projector. These resource accounts can automatically respond to meeting invites using rules you define when they're created. For example, if you have a common resource, such as a conference room, you can set up a resource account for that conference room that will automatically accept or decline meeting invites depending on its calendar availability.

If you already have a resource account in place for your conference room, you can skip to the license requirements section below.

Resource Account Creation

Sign in to the Microsoft 365 admin center.
Provide the admin credentials for your Microsoft 365 tenant.
Go to Resources in the left panel, and then select Rooms & equipment. If these options aren't available in the left panel, you may need to select Show all first.
Select Add resource to create a new resource account. Enter a display name and email address for the account and then select Save.
By default, resource accounts are configured with the following settings:

Allow repeat meetings
Automatically decline meetings outside of the following limits
- Booking window (days): 180
- Maximum duration (hours): 24
Auto accept meeting requests

If you want to change them, select Edit booking options before you select Close. If you want to change them later, go to Resources > Rooms & equipment, select the resource account. Then under Booking options, select Edit.

Go to Users > Active users, and select the room you created to open the properties panel.
Next, assign a password to the resource account. In the panel, select Reset password.
Requiring users to change the password on a shared device will cause sign in problems. Uncheck Require this user to change their password when they first sign in, and select Reset password.
Exclude the account from any MFA requirements unless you will require an Admin to sign in the phone in cases where it gets signed out.

License Requirements

For meeting room experience an end user license is required instead of a Shared Device license. (Set up the common area phones for Microsoft Teams - Microsoft Teams | Microsoft Learn). You will need assign any end user license and a phone system license (if a phone number is required). Essentials, Business or Enterprise licenses will all work.

To assign licenses using the Microsoft 365 admin center, do the following:

Sign in to the Microsoft 365 admin center.
Provide the admin credentials for your Microsoft 365 tenant.
Go to Users > Active users.
Select the resource account you created earlier.
In the right pane, select Licenses and Apps.
Expand the Licenses section, select the license you prefer to use.
1. NOTE: Microsoft Shared Device license does not support the meeting room experience.

Meeting Room Experience Policy

The Teams IP Phone policy can only be modified if the account signing into the phone is licensed with something other than a Teams Shared Devices license. If licensed with a Microsoft 365 E3 or E5 subscription, or an Office 365 Enterprise E1, E3, or E5 subscription, or equivalent Business or Essentials license you can modify the IP Phone policy. If you're using a Teams Rooms license on your common area phone account, it will only let you use MeetingRoomSignIn mode (NOTE: Teams Rooms Basic does not support phone system). MeetingRoomSignIn mode isn't available on most common area phones. For more information about supported overrides for the phone interface, see Set Microsoft Teams Android devices user interface.

Set Microsoft Teams Android devices user interface - Microsoft Teams | Microsoft Learn

Using the Teams IP Phone Policy, set the SignInMode parameter to MeetingRoomSignin.

Start a remote Windows PowerShell session and connect to Microsoft Teams using the following cmdlet:
1. ```
Connect-MicrosoftTeams
```

Create a new Teams IP Phone policy and set the sign-in mode to "MeetingSignIn":

New-CsTeamsIPPhonePolicy –Identity 'Meeting Sign in' –Description 'Meeting Sign In Phone Policy' -SignInMode 'MeetingSignIn'

You can now assign this new policy to the meeting room resource account:

Grant-CsTeamsIPPhonePolicy –Identity 'conferencephone@domain.com' -PolicyName 'Meeting Sign In'

Repeat Step 3 for all phones the policy will be applied to.

NOTE: After granting the policy to the meeting room resource account, you'll need to wait for the policy assignment to replicate. You'll also need to sign out of the device and sign back in.

For additional information

Create resource accounts for rooms and shared Teams devices - Microsoft Teams | Microsoft Learn