Five9 - Zendesk Adding Comments to the Call Log

At any time before you select a disposition, whether during a call, call preview, and even while the phone is ringing, you can add comments to the call log.

The interaction is logged in the Zendesk user and ticket objects. The information is stored so that you can later search for it. This figure displays a typical call log saved in a ticket after a phone call.

In some cases, you may see a list of ticket fields on the left when you create a ticket during a call. These fields contain the same information as the call log fields. You can change and save the content of the ticket fields, but you cannot modify the content of the call log.