Five9 - Wrap-Up Call

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A short overview of the 'Wrap-up Call' time period.

Upon completion of a call, you will be entered into a status of After Call Work, or Wrap-Up time. This time is intended for you to enter notes about the engagement in your CRM and to disposition, or categorize, the call. This status commences immediately upon ending a call, and the duration of the period is customizable by the system administrator. See your organization’s standard operating procedures for specifics.