Five9 - Transfers

Warm Transfer

1.Click Transfer

2.Enter destination name/number

3.Select Warm

4.Choose disposition code

5.Click Initiate Transfer

6.When ready to complete the transfer, click Complete Transfer

 

Steps 1-5:

 

Step 6:

Cold Transfer 

1.Click Transfer

2.Enter destination name/number

3.Select Cold

4.Choose return/redirection rules after designated number of minutes

5.Click Complete Transfer

 

Steps 1-5: