Five9 - End Call and End Interaction

To end a call, click the "End Call" button on the lefthand panel. This will put the agent into an After Call Work status, also known as Wrap-Up Time. See Five9 Agent - Wrap-Up Call

NOTE: If the caller hangs up on the agent, the agent will be immediately placed into After Call Work status.

After completing any outstanding tasks during Wrap-Up Time (see Five9 Agent - Call Disposition) the agent can end the interaction by clicking the "End Interaction" button at the top right of the screen.

NOTE: Ending the interaction also ends the call.