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Operator Assisted- Host Controls and Communications Line Features

This article provides details of the functionalities of host Controls and a Communications line in an Operator Assisted call.

Details

Host Controls

1.) See active participants as long as name is captured, phone number they called from, any information.

2.) Chat box for the Operator

3.) Tab to click on for Q&A to see who is queued up for questions and prioritize by using the arrows

4.) Print out an adhock Participant List

 

Communications Line

1.) Approved Part List

2.)Troubleshooting

3.) Access to an Operator on the backend

 

Examples

Example 1:

First example shows ...

Example 2:

Second example shows ...

Considerations

Give some considerations such as system requirements or "gotchas" for this setting or control or programming syntax.