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CallTower Solutions Center

Connect Admin - Mass Mailing And Spam Policy

Mass Mailing

We allows up to 200 recipients with a single piece of mail; however, we actively monitor for mass emailing and reserve the right to suspend any account or mailbox that matches a mass email or "spammer" profile. For example, sending out the same email multiple times and maxing out the number of recipients each time mimics the tendencies of spamming. If an account is suspended we will call the primary contact shortly after the suspension to try and come to a resolution that will appease both parties.


Upon signing up with our Hosted Services you agreed to the following Terms of Service:

We may immediately terminate any Service which it believes, in its sole and absolute discretion, is transmitting or is otherwise connected with any spam or other unsolicited bulk email. In addition, if actual damages cannot be reasonably calculated then you agree to pay us liquidated damages in the amount of $3.00 for each piece of spam or unsolicited bulk email transmitted from or otherwise connected with your Services.

Sending to an abnormally large number of recipients could get our IP address blacklisted. If a user knowingly sends out mass emails, they will be suspended from our Network (first offense), entire domain suspended (second offense) and terminated from our network (third offense).

  • Detailed identification of the mechanism used to send the mass mailings (e.g. a specific virus or program that was used).
  • Detailed steps taken to stop the mass mailings and prevent additional mailings.
  • Client policy regarding mass mailings and the application of those policies for hosted accounts.

As per our acceptable use policy, the sending of mass mailings that may be considered spam through our network is prohibited. Clients that use internal mailings lists should ensure that list members are added on an "Opt-in" basis only, and that all mailings have an "opt-out" option. Clients should also ensure that mailing lists are kept up-to-date to avoid undeliverable responses. Unsolicited messages must never be sent using our network.

Our primary concern is preventing any action that may result in a disruption of connectivity for the rest of our customers. Therefore, we need to obtain as much information and make all efforts to ensure that a reoccurrence does not happen.

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