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Clearing Skype for Business for Mac cache

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Skype for Business caches files locally on machines to pull information quickly and efficiently. It may be necessary to clear the cache files if;

  • You can't log in to Skype for Business.
  • Outlook integration is not functioning.
  • Issues with Presence.
  • Contact list is not correct.
  • Unable to search for users.

Steps

  1. Log out and quit Skype for Business.
  2. Go to Finder > press Command+Shift+G > type in /users/<MacUsername>/library > delete the following files:
    • Containers > com.microsoft.SkypeForBusiness
    • Internet Plug-Ins > MeetingJoinPlugin.plugin
    • Logs > LwaTracing
    • Saved Application State > com.microsoft.SkypeForBusiness.savedState
    • Preferences > com.microsoft.skypeforbusiness.plugin.plist
  3. Open Keychain Access from /Applications/Utilities folder.
  4. Delete all keychains starting with Skype For Business.

Note: You may have to unlock your keychain by using your password.