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CallTower Solutions Center

Audio Setup and Making Calls

Forward Your Phone Call:

Want your calls to go to your Voice Mail or to your cell phone or a hotel room phone?

  1. In the lower-left of the main Skype for Business window, click the Call Forwarding button.
  2. Select Forward Calls To.
  3. Select New Number or Contact. Choose a contact, or type a number in the Forward Calls field.

Turn off Call Forwarding:

Which Skype Should I Use?

Skype for Business is for connecting with a co-worker or business associate.

Skype is for connecting with your grandma, or chatting with friends while gaming.

Set Up Your Audio Device:

First things first: set up your audio device and check the quality. You can use your computer’s mic and speakers, plug in a headset.

  1. Click Select Your Primary Device in the lower-left corner of the main Skype for Business window.
  2. Click Audio Device Settings.
  3. Pick your device from the Audio Device menu, and adjust the speaker and mic volume.

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Start a Call:

  1. Hover on a contact’s pic until the quick menu appears.
  2. Click the Phone button.

Start a Conference Call:

  1. In your Contacts list, select multiple contacts by holding the Ctrl key, and clicking the names.
  2. Right-click any of the selected names, then click Start a Conference Call.
  3. Click Skype Call.

Answer a Call:

When someone calls you, an alert pops up in the lower-right of your screen.

  • To answer the call, click anywhere on the photo area.
  • To reject the call, click Ignore.
  • To start an instant messaging (IM) conversation with the caller instead of an audio call, click Options, and then Reply by IM.
  • To reject the call and other calls, until you change your status click Options, and then Set to Do not Disturb.

Invite More People to a Call:

1. In the meeting pane, click  or, in the Participants pane, click 

2. Select or multi-select (Ctrl-click) from your contacts, or type someone’s name or phone number in the Search field, then select them from the results. Click OK.

Your new invitees receive a request to join your call.

Add Audio to an IM Conversation:

In the conversation window, click the Phone button.

Use Audio Call Controls:

During a call, point to the buttons to do the following:

  • To put the call on hold, click the Hold button.
  • To mute your audio, click the Mic button in the conversation window.
  • If call transferring is available for your account, click the Transfer button, and select the number you want.
  • To hang up, click the Phone button in the conversation window.

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