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CallTower Solutions Center

Solgari User - Message History

  1. History - The history tab holds all your previous conversations with customers. Here you can retrieve message transcriptions per messaging channel.
  2. Filter by date - Choose a specific channel and filter by date to find a specific transcription. 
  3. Filter by channel - Select a specific channel to only see transcription from there. 
  4. Contact Name - Name of the person you had a conversation with. 
  5. Transcription - you will see the entire message between yourself and the customer. 
  6. Search by client name - You can search for a specific contact by typing their phone number or name here.


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