MS Teams - Transfer A Call
Provide instruction on how to transfer a call in Teams.
If you want to transfer a call, click More options [...] in your call window and select "Transfer". Type the name of the person you want to transfer the call to, then select them. Click Transfer and you're done. If you want to transfer to voicemail, from the drop down next to "transfer" you will see work voicemail.
Just keep in mind that you can only transfer calls when you're in a one-on-one conversation.
Consult then transfer
Need to check in with another person before transferring a call to them? When you're in a call, click More options [...] > Consult then transfer. Then check in via chat or audio call. Then select Transfer.
Transfer a current call via the mobile client by selecting More options [...] in your call window and select "Transfer". You then have the option to transfer immediately or consult first as you would with the desktop client. Then type the name of the person you want to transfer the call to, then select them. Click Transfer and you're done.
Transfer to external number:
Select Transfer, and type in the external number. For example (area code and number)xxx-xxx-xxxx