Customer Directed Migration from Direct Routing to Operator Connect

First Step

Grant Consent to add CallTower as an Operator in your Teams Admin Center.Begin by following the process in this Guide:

https://www.uc.solutions/Microsoft_Teams/MS_Teams_Operator_Connect/MS_Teams_Operator_Connect_-_Grant_CallTower_Consent

Second Step

Send an email to support and ask them to enable Operator Connect for your Tenant.

Email Template:
    Subject: Enable Our Tenant for Operator Connect.
    Tenant ID:
        (leave blank if unknown)
    Primary Domain:
        (your primary domain in CallTower Connect)

Once you receive confirmation that your tenant has been enabled for Operator Connect move on to the next step.

Third Step

Build Emergency Locations in your Teams Admin Center Then sync the locations in CallTower Connect.

Build Emergency Locations:

https://learn.microsoft.com/en-us/microsoftteams/add-change-remove-emergency-location-organization

Sync Locations to Connect

https://www.uc.solutions/Microsoft_Teams/MS_Teams_Operator_Connect/MS_TEAMS_OPERATOR_CONNECT_-_Adding_a_Location

 Tip:  You can export your locations from CallTower Connect using the locations menu.

If you build your locatioins in the Teams Admin Center to match exactly to what you have in connect it will make the process much easier. 

Fourth Step

Use Connect to Migrate the numbers to Operator Connect.

Note: If you are uncomfortable updating numbers on your own please contact support to assist you with the number migration.

1. Browse to connect.calltower.com and sign in.
2. Navigate to Menu > Administration > Corporate Administration > Settings > Operator Connect Migration
   1. 
3. Select the numbers you would like to migrate from Direct Routing, then click save.
   1. You may select up to 100 numbers at a time to migrate to Operator Connect.
   2. Note resource number will need to be enabled for external dialing before they show up in this list.
      1. 
4. Repeat the number selection process as many times as needed or until you have migrated all numbers.
5. Remove the Voice Routing Policy from all users that have been migrated to Operator Connect:
   1. In Teams Admin Center browse to Useres > Manage User
   2. Select the user(s) which have been moved to OC
   3. Click the Policies Tab and select the voice Routing Policy then click "Remove"
      1. 
   4. Repeat the Above Process for each user. 

 TIP : if you have many users and would like to remove it from bulk users at once you may request PowerShell commands needed from our support team.

Fifth Step

Once all numbers have been migrated to Operator Connect the Direct Routing settings, Call Routing Policies and Service Accounts will need to be removed. Please contact our support team to assist in the removal of Direct Routing setting and Call Routing Polices, including removing service account details from our systems.

 Note:  the Service account may be needed to for disabling the direct routing settings, However it can be removed after all settings have been disabled. In case support is needed in the future we will request access via GDAP instead of asking for an account.