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CallTower Solutions Center

Microsoft O365 - License Changes

Increase or Decrease Office 365 Licenses 

 

Adjusting Licenses

  1. Login to CallTower Connect Admin
     
  2. Navigate to the customer from the customer list

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3.      Click the magnifying glass on the left-hand side and type navigate to Office 365 Licenses
 

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4.       You will see multiple licenses with columns

  • Total = The total number
  • Used = The number of assigned
  • Available = The number of available
  • CT Licenses = The number of licenses that CallTower provides
  • Ext Licenses = The number of licenses provided from somewhere else (another CSP or Microsoft)
     

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5.      You can see a combination of both legacy licenses and or NCE licenses

YM = Yearly Monthly (NCE) - Billed yearly at a monthly rate

MM = Monthly Monthly (NCE) - Billed monthly at a monthly rate

AA = Yearly Yearly (NCE) - Billed yearly at a yearly rate
 

6.      To increase/decrease a license select the type, select additional/less, put in your quantity, and click the save button
 

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7.     For Any licenses that you cannot make changes to via Connect, except for removing NCE licenses, send the case to Support@calltower.com. NCE licenses cannot be decreased in quantity only increased. You will need to reach out to the Customer Success (accountmanagement@calltower.com) Team at CallTower for any new licenses that you are not currently being billed for. 

 

 

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