Skip to main content
CallTower Solutions Center

MS Teams Direct Routing - International: Assign Numbers

How To Assign Direct Routing Numbers for International Direct Routing

Login into the Teams Admin Center as a 365 Global Administrator or Teams Administrator

On the left-hand side click on Users>Manage users

Search for the user that needs to have a Direct Routing Number Added and Click on the Display name

clipboard_e1577083cb1903b97f90a6fb3214dad5b.png

Under the Account, tab click "Edit" next to General information

clipboard_e9505db74ae0ac90b0bff1511b024f134.png

Add the phone number to the "Assigned phone number" field in the format shown below with the 1 in front and then click Apply

To Remove the number just blank out the "Assigned phone number" then click Apply

clipboard_e58edb40760a7460ba89adc8c51526603.png

This message will pop up and then click  "Wait"

clipboard_eb38193fea0411e09548b2a866ff10b47.png

Click on "Policies" and then click "Edit" next to "Assigned policies"

clipboard_ed29be0b5333e16ccc018947fe9dca6f7.png

Scroll down to "Voice routing policy" and drop-down to select "CallTower Route (Region)" then click "Apply."

To remove the Voice routing policy drop-down select "Global" then click "Apply."

clipboard_e19d1902c2e41186ebdb4ac42339dfde5.png

 

PowerShell Cmdlets to remove numbers and assign numbers

You must connect to the Microsoft Teams PowerShell Module using a 365 Global Administrator or Teams Administrator account.

To remove the number from the user

Remove-CsPhoneNumberAssignment -Identity username@domain.com -RemoveAll

Grant-CsOnlineVoiceRoutingPolicy -Identity username@domain.com -PolicyName "$null"

 

To add the number to the user

Set-CsPhoneNumberAssignment -Identity username@domain.com  -PhoneNumber +441254825804 -PhoneNumberType DirectRouting

Grant-CsOnlineVoiceRoutingPolicy -Identity username@domain.com -PolicyName "CallTower Route (Region)"

Note: Region = EMEA, LATAM or APAC for US based numbers the region will not be there.

 

 

 

 

 

 

  • Was this article helpful?