MS Teams Direct Routing - Add User
Create a User in O365
The user account must be created in O365 and have a Teams Phone Standard license or a Business Voice without a US calling plan license assigned.
Auto Attendants and Resource accounts use the Teams Phone Standard - Virtual User License, this license cannot be used on users.
Manually Create User
To create a user manually
Log into CallTower Connect using your username and password (if you do not know your username and password, contact support at support@calltower.com) : connect.calltower.com
Once logged in, click on the ellipses at the top left and navigate to the user icon
Click the blue plus on the right-hand side
Fill out the user information example shown in the screenshot below. Be sure that the username matches the same username in 365.
Set the users password (please note this password is only for CallTower Connect and is not for O365)
Assign the service and the phone number to the user account select as shown in the screenshot below and select the plan you want either metered or unlimited and then the number from the drop-down list on the right
Click the blue Save button on the bottom right and your user will be created
Once the user is created then you will see this banner at the top (it normally doesn’t take 24 hours for the calls tab to populate but in the past, it has taken that long for Microsoft to populate it, that’s why we put that warning at the top)
Sync Users
To create a user from Sync Online Users - Click on the ellipses at the top left and navigate to Sync Online Users
Please Note : the user will only show up in the Sync-Online if they have a first and last name filled out and they have a Microsoft 365 Phone System or Business Voice without US calling plan license assigned and no current phone number assigned.
Click the green Sync Office 365 to see the user
Click the blue button the far right and select the location the user will be in and click the green check mark
Click on the ellipses at the top left and navigate to the user icon and search for your user
Click on the user and go to Manage Services under User Settings
Assign the service and the phone number to the user account select as shown in the screen shot below and select the plan you want either metered or unlimited and then the number from the drop-down list on the right
Click the blue Save button on the bottom right
Once the number is added to the user then you will see this banner at the top (it normally doesn’t take 24 hours for the calls tab to populate but in the past, it has taken that long for Microsoft to populate it, that’s why we put that warning at the top)
Delete a User
To delete a user account from Connect, find your user and click on it. On the bottom right hover over the red circle and you will see a trash can icon and click on that to delete the user (please delete the user in Connect prior to deleting from 365)