MS Teams Connect Admin Portal - One Click Failover

Purpose

The goal is to easily forward all phone numbers to any number you need in case Teams goes down. This allows you to still receive inbound calls.

Please note: selecting another Teams number is not advised.

Select Menu - Select Sip Trunks - Select CT Cloud SIP - Select your Microsoft Teams trunk - Select the Sip Forwarding tab
Enter the number you would like to forward to in the "Forward All Destination" box.
Check the "Forward All" box when you want this number forwarding to take action.
Save.

Note: To remove forwarding, just uncheck the boxes and press save. All forwarding will be removed.

Forward all numbers - When this option is selected and the value is inserted to the right, all of your Teams numbers will forward to the number that you have specified.
Enable Individual DID Forwards - When this option is selected, following the steps in the section below, any number that has a forwarding option set will be forwarded to the individually specified number rather than the number set under "Forward All".
Why Both? - The reason for the 2 options is if you would like a bulk of your numbers to go to one destination, but say your users to go to their cell phones.
Remove forwarding - Just uncheck the boxes and press save. All forwarding will be removed.

Step 1: Go to Menu, then "CT Cloud SIP (Meta)"

Step 2: Choose the appropriate trunk based on the platform:

Step 3: Click on Sip DIDs, click on the DID to expand, enter the forwarding number in the 'Unconditional Number' field, and click Save.