MS Teams Connect Admin Portal - One Click Failover

Purpose

The goal is to easily forward all phone numbers to any number you need in case Teams goes down. This allows you to still receive inbound calls.

Please note: selecting another Teams number is not advised.

Select Menu - Administration - Corporate Administration - Settings - Select either Operator Connect Trunk Settings or Direct Routing Teams Settings, then go to the Forwarding tab

Forward all numbers - When this option is selected and the value is inserted to the right all of your Teams numbers will forward to the number that you have specified.
Enable Individual DID Forwards - When this option is selected and the work below is done any number that has a forwarding option set will be forwarded.
Why Both? - The reason for the 2 options is if you would like a bulk of your numbers to go to one destination, but say your users to go to their cell phones.
Remove forwarding - Just un check the boxes and press save and all forwarding will be removed.

Step 1: Go to Menu/CT Cloud/SIP

Step 2: Choose the appropriate trunk based on the platform:

Step 3: Click on Sip DIDs, click on the DID to expand, enter in the forwarding number in the 'Unconditional Number' field, and click Save.