Microsoft Teams Admin - Identifying Sections of the Teams Admin Center

Goal 

This article will walk you through each individual section of the Teams Admin Center and how it can be leveraged by your organization.  

 

  

 

Dashboard 

The Dashboard provides a high-level overview of the Teams environment, including key metrics and alerts. It serves as the starting point for administrators to monitor the health and performance of Teams services. 

 

 

Teams 

The Teams settings section manages global settings for Teams such as notifications and tagging. 

The Teams section is focused on managing teams and channels. 

 

Manage Teams - View and manage all teams within the organization, including team settings and membership. Create new teams, delete existing ones, and modify team settings. 

     

Team Settings - Configure org wide settings for teams, such as privacy, permissions, and policies. Manage guest access as well team-specific policies such as messaging policies and app permissions. 

     

Teams Policies - Define and manage policies that apply to teams across the organization. Policies can include settings for messaging, meetings, and apps. You can create custom policies and assign them to specific users or groups to ensure that they adhere to your organization's standards. 

     

Archived Teams - Manage teams that have been archived and are in read-only mode. 

 

Users 

The Users section displays a list of users within the Teams environment. It allows administrators to manage user accounts and settings. 

 

  Individual User Settings - 

Account - Here you can view and assign phone numbers and Emergency Services information.         

Voice - Sets outbound calling restrictions and call answering rules (which devices to ring, when and where to send to voicemail.) 

        Voicemail - Configure per user voicemail settings. 

        Meetings and Calls - history of Teams calls and meetings attended. 

        Apps - select which apps are available to specific users. 

        Policies - select which policies to apply to specific users. 

        Usage - displays information on Audio conferencing dial-out usage. 

  

User page in Teams Admin Center with tabs to control Account, Voice, Voicemail, and other settings.  

 

Teams Devices 

Teams Room Devices summary page for Windows devices. These pages provide an overview of Teams devices deployed by your organization. 

 

The Devices section provides tools for managing Teams devices, such as phones, meeting room devices, and peripherals. This section is mostly used to manage desk phones and Meeting Room Phones such as the MP56, CCX505, CP965, etc. 

Phones - manage individual devices, view health and update Firmware and Teams versions under Health Tab, Device details like the IP and MAC addresses can be found under Details Tab, History Tab shows update history and diagnostics. 

         

Teams Rooms on Windows - manage Teams Rooms devices running on Windows. You can view and remotely manage these devices, monitor their health, and configure settings specific to Teams Rooms. This includes managing meeting performance, call quality, and peripherals associated with Teams Rooms devices. 

         

Teams Rooms on Android - focuses on managing Teams Rooms devices running on Android. Administrators can view and manage these devices, update firmware, and configure settings to ensure optimal performance. It also includes monitoring tools to track device health and performance. 

         

Displays - used for managing Teams Displays. Administrators can view and manage these devices, configure settings, and monitor device health. 

         

Panels - manage devices for meeting room availability and scheduling; helps ensure that meeting rooms are efficiently managed and that users have access to up-to-date information. 

         

SIP devices - control and manage Teams Certified SIP Devices across the organization. 

       

The Phones section, providing a summary of all desk phones running Teams. 

Meetings 

The Meetings settings page allows you to configure who can host or access meetings across your organization. 

Dedicated section for managing meeting settings and policies within Microsoft Teams. 

 
Meeting Policies - allows administrators to define and manage policies for scheduling and conducting meetings. You can create custom policies to control various aspects of meetings, such as who can join, whether recording is allowed, and how content is shared. These policies can be assigned to specific users or groups to ensure that meetings adhere to your organization's guidelines. 

Meeting Settings  - configure global settings for Teams meetings. This includes settings for meeting invitations, network settings, and default meeting options. You can also manage settings related to video and audio quality, as well as enable or disable features like transcription and live captions. 

Live Events - used to manage settings and policies for live events, which are large-scale, broadcast-style meetings. You can configure who can create and schedule live events, set up permissions for presenters and producers, and manage options for attendee engagement.  

Conference Bridges - allows administrators to manage audio conferencing settings, including the configuration of conference bridges. A conference bridge provides dial-in phone numbers that participants can use to join a meeting via phone. You can set up and manage these bridges, assign phone numbers, and configure settings like PINs and languages. 

Meeting Room Management - manage settings for meeting rooms equipped with Teams devices. This includes configuring room-specific policies, managing device settings, and monitoring the health and performance of meeting room devices. It ensures that meeting rooms are properly set up and maintained for optimal performance 

Meeting Analytics - tools for generating and viewing reports on meeting usage and performance. You can generate reports on meeting activity, participant engagement, and call quality. This helps administrators monitor the health and performance of meetings and make data-driven decisions to improve the meeting experience 

 

Messaging  

The Messaging section is used for managing messaging policies and settings within Microsoft Teams. 

Messaging Policies - define and manage policies for chat and messaging features available to users. You can create custom messaging policies to control features such as who can delete messages, whether users can edit sent messages, and more. These policies can be assigned to specific users or groups to ensure that messaging adheres to your organization's guidelines.  

Voice 

The voice section is where we set up calling features for users as well as resources like Auto Attendants and Call Queues.  

This section is dedicated to managing voice and telephony features in Microsoft Teams. 

Phone Numbers - manage phone numbers assigned to users and services. You can add, remove, and assign phone numbers to users or resource accounts. It also includes options for managing number inventory and viewing number usage. 

Operator Connect - leverage existingleverage  existing contracts with telephony operators to enable Public Switched Telephone Network (PSTN) connectivity in Microsoft Teams.  Operator Connect and Direct Routing with CallTower. 

Direct Routing- allows organizations to connect their own telephony infrastructure to Microsoft Teams. This subsection includes options for configuring and managing direct routing settings, such as session border controllers (SBCs) and voice routes.  

Call Queues - configure and manage call queues, which are used to handle incoming calls. Call queues can distribute calls to agents based on various routing methods, such as round-robin or longest idle. You can also set up greetings, hold music, and other call handling options.  

Auto Attendants - Auto attendants are automated systems that answer calls and provide options to callers, such as directing them to different departments or providing information. This is where you can set up and manage auto attendants, including configuring menus, greetings, and call routing options.  Plan for Teams Auto attendants and Call queues. 

Voice Routing  - configure voice routing policies and settings. Voice routing policies determine how calls are routed within the organization and to external destinations. You can create and manage policies for different user groups and scenarios.  

Resource Accounts - used for services like auto attendants and call queues. This subsection allows you to create and manage resource accounts, assign phone numbers, and configure settings specific to these accounts.  

Voice Applications Policies - control what configuration changes authorized users can make to auto attendants and call queues. Create, edit, and assign custom voice application policies to users. 

Holidays - set up and manage holidays for your organization. This feature is particularly useful for configuring alternate messages and call routing during specific dates and times when departments, call queues, or individuals will be following different working hours or won't be available. 

Locations 

This section is dedicated to managing various location-related settings and configurations within Microsoft Teams 

Emergency Addresses - manage emergency addresses for users to provide accurate location information to emergency services during calls. 

Network Topology - define and manage network topology, including network sites, subnets, and trusted IP addresses, to optimize call quality and performance. 

 

 

Planning 

 The Planning section helps you prepare for deploying and managing Microsoft Teams. It includes resources and tools for planning your rollout, ensuring a smooth deployment, and preparing your users for Teams. 

Network planner - helps you to determine and organize network requirements for connecting people that use Teams across your organization. 

 

Analytics and Reports  

 

The Analytics and Reports section provides tools for generating and viewing reports on Teams usage and performance. It helps monitor the health and performance of Teams and make data-driven decisions. 

Usage Reports -generates reports on Teams usage, including user activity and device usage.