MS Teams Admin Portal - Configuring Normalization Rules
Summary
Normalization rule for extension to 10-Digit dialing
Instructions
- From the Teams Admin Center, Go to Voice Menu, and select Dial Plan.
- Click into your default org dial plan, you will see a button +(add new rule)
- Once you click + to add a new rule (the menu on the right will appear)
- Name: Enter the extension number (3- or 4-digit extension)
- Description: Enter the extension Number (3-or-4-digit extension)
- Rule Creation Mode: Advanced
- If Condition: (the number dialed matches this regular expression ^\b123\b)
- Then do this: Add +1 and the 10-digit number
Note: Normalization Rules and Auto Attendant Extension Dialing do not pull extension data from the same places
Additional Information
For additional information see Microsoft articles here:
Create and manage dial plans - Microsoft Teams | Microsoft Learn