MS Teams - Setting Up Delegates
Goal:
Provide instruction on how to share a phone line with a delegate
You can pick someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.
Add a delegate
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Go to your profile picture at the top of the app, then click Settings > General.
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Under Delegation, click Manage delegates.
Note: If you don't see any options for delegation in your settings, that's because you don't have an Enterprise Voice license.
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Click Your delegates and type the person's name in the Add a delegate box.
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Check the Make calls, Receive calls or Change call and delegate settings boxes for your delegate, and then click Save.
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Your delegate receives a notification letting them know about their new status.
Now the person appears in your delegates list, which will be a default selection in your call forwarding and simultaneous ring options.
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Go to Settings > Calls. Under Forward my calls, you'll see My delegates as the default Forward tooption.
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Go to Settings > Calls again. Under Calls ring me, you'll see My delegates as an option in the Also ringmenu.
Notes:
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Delegates can see when you’re on a call and who it’s with.
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Any calls made or received by you or on your behalf can be put on hold or resumed by you or your delegates.
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Make a call as a delegate
Once you've been added as a delegate, you can make calls on behalf of someone else.
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Go to or start a one-on-one chat with the person you want to call, or dial a number on your dial pad.
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Click Call.
Note: Delegators can see the calls you make and receive on their behalf.