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CallTower Solutions Center

Microsoft - Teams: Transfer a call in Teams

Goal:

Provide instruction on how to transfer a call in Teams.

Desktop:

If you want to transfer a call, click More options Select to see more options in your call window and select "Transfer". Type the name of the person you want to transfer the call to, then select them. Click Transfer and you're done. Just keep in mind that you can only transfer calls when you're in a one-on-one conversation.

Consult then transfer

Need to check in with another person before transferring a call to them? When you're in a call, click More options More options button > Consult then transfer. Then check in via chat or audio call.

 

Consult then transfer option in call menu

Mobile:

Transfer a current call via the mobile client by selecting More options Select to see more options in your call window and select "Transfer". You then have the option to transfer immediately or consult first as you would with the desktop client. Then type the name of the person you want to transfer the call to, then select them. Click Transfer and you're done.

Blind Transfer Video:

Consult Transfer Video:

For more information, click on the link below:

Transfer a call in Teams

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