Internal Customer Training Gold - Process

Gold Training Process:

• GOLD
  • $800

• • • 1 (1 hour live) user training session with a CallTower Training Specialist
      • This session is recorded and sent to the customer
      • Topics include the following:

• Settings:
  • Calls: Call answering rules, call forwarding, VM configuration, ringtones
• Calls
  • How to place a call
  • How to receive a call
  • Transfer call
  • How to add a speed dial
  • History: Log incoming, outgoing, and missed calls. You can also call from here
  • VM: how to retrieve VM-Listen and call back
• Teams Mobile App
• Q&A

• • • 1 (30 min live) Q&A session with a CallTower Training Specialist
      • This session is scheduled for a week after the go-live
      • User attend the live user training, get familiar with the Teams, then arrive to the Q&A with any questions they may have
    • On-Demand Training Module- Although this package does not include a live admin training, the customer does get all the resources they need in the training module.
      • • Trainer bios
        • Additional Information that includes information on what an admin can and cannot do with CallTower services and CallTower Contact list
        • Link to schedule training with a training specialist
        • User MS Teams Resources that include videos and a link to send users as a resource
        • Admin MS Teams Resource that includes videos on how to use their services with basic troubleshooting

On-Demand Link:

• https://rise.articulate.com/share/3T...hcQGqVHQ_oCgoN

Meet with the customer.

Meet with the customer to go over the on-demand link and provide tips and tricks for scheduling. This allows you to meet and build rapport with the customer.