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CallTower Solutions Center

Training - CallTower Contact List

Below is a list of the most common contacts that you will need. At the bottom of the doucment you will find a PDF, for you to print. 

CallTower Contact List

 

Contact Email/website

Contact Phone

CallTower Support:

·        New Location (except MS Teams Operator Connect)

·        Change DID Types

·        Add Phone numbers

·        Bulk Add

·        Bulk Routing/911

·        Add Services to your account

 

 

 

https://calltower.force.com/support/login

 

If it’s an emergency:

1-800-347-5444

 

·   Legacy OneStream Networks

·   Network Operations Center

 Press 1

Client Success Team

Email: accountmanagement@calltower.com

1-800-347-5444 Press 3

CallTower Accounts Receivable:

·        Questions about payment methods, missed payments, payments not listed on the invoice, and late fees unrelated to billing disputes

 

Email: ar@calltower.com

 

1-800-347-5444

5 and then 1

CallTower Billing:

·        Questions about billing inquiries, corrections, charges, wrong rates, quantity, date range, wrong product billing disputes, or other billing/reporting inquiries.

 

Email: billing@calltower.com

 

1-800-347-5444

5 and then 2

Additional Admin, User, or on-site training

Email: training@calltower.com

 

Bill Center Portal:

·        Review Invoice

·        Pay bill (autopay, etc.)

 

https://calltower.billcenter.net/

 

 

Real-Time System Status Updates

https://status.calltower.com/

 

Client Support Plan

https://www.calltower.com/support/client-support-plan/

Support and Implementation Escalation Path

https://www.calltower.com/support/escalation-paths/

Client Success Escalation Path

https://www.calltower.com/support/client-success-escalation-path/

CallTower Connect Admin Portal

https://connect.calltower.com/connect/

 

CallTower Solutions Center

www.uc.solutions

 

Print CallTower Contact List 

CallTower Contact Sheet.pdf

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