Customer Training - What An Admin Can AND Cannot Do in Connect

Can  

There are many tasks that can be taken care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:  

• Password resets  

• User creation and deletion (not bulk deletion)  

• Updating of user information  

• Phone creation and deletion  

• Pull CDR and Analytics 

• Set Forwards on users lines 

• Add phones to users lines 

• Managed Hunt Groups – Creation/Deletions edit settings 

• Add/Delete Auto Attendants 

• Add/Delete/Edit Call Parks 

• Add/Delete/Edit Short Codes 

• Add/Delete/Edit Departments 

• Change DID Types 

• Force 911 Registration and update E911 Info 

• Change the Description of the Location in Location Properties 

Cannot

There are a few tasks that cannot be taken care of by customer admins on their own, without having to contact or wait on CallTower Client Success Team– a few of which include:  

• Add New DID’s 

• New Locations 

• New Services/Licenses  

 

 

Can 

There are many tasks that can be taken care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:  

• Add/remove DIDs 

• Add sip bindings 

• Add/ remove forwarding 

• Add/remove numbers to call rejection 

• Add/remove first/last code 

• Add/remove Calling party number 

Cannot 

• Add/remove Sip Trunks 

• Update International dialing past tier 1 

• Update Service Suspension 

 

Can 

There are many tasks that can be taken care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:  

• User creation and deletion (not bulk deletion)  

• Updating of user information  

• Pull CDR and Analytics 

• Licensing  

Cannot 

There are a few tasks that cannot be taken care of by customer admins on their own without having to contact or wait on CallTower Client Success Team – a few of which include:  

• New or changing DIDs 

• New Locations 

• New Services 

 

Can

Tasks that can be taken care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:  

• Number Management 

• Pull CDR and Analytics 

Cannot 

Tasks that cannot be taken care of by customer admins on their own without having to contact or wait on CallTower Client Success Team – a few of which include:  

• Most other items are completed in the Teams Admin Portal.  

 

Can

There are many tasks that can be taken care of quickly and efficiently by customer admins on their own, without having to contact or wait on CallTower Client Success Team – a few of which include:  

• Password resets  

• User creation and deletion (not bulk deletion)  

• Updating of user information  

• Phone creation and deletion  

• Pull CDR and Analytics 

Cannot 

There are a few tasks that cannot be taken care of by customer admins on their own without having to contact or wait on CallTower Client Success Team – a few of which include:  

• New or changing DIDs 

• New Locations 

• New Services/Licenses