Customer Training - What An Admin Can AND Cannot Do

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Can

There are many tasks that can be taken care of quickly and efficiently by customers on their own without having to contact or wait on CallTower CSS – a few of which include:

Password resets
User creation and deletion (not bulk deletion)
Updating of user information
Phone creation and deletion
Pull CDR and Analytics

Cannot

There are a few tasks that cannot be taken care of by customers on their own without having to contact or wait on CallTower CSS – a few of which include:

New or changing DIDs
New Locations
New Services/Licences

Customers requesting CallTower CSS to complete requests are subject to a provisioning fee billed at $100/hr. in 15 minute increments for the time required to complete the change. For example any MACD (move, add, change, delete).