Customer Training - CallTower Contact List
Below is a list of the most common contacts that you will need. At the bottom of the doucment you will find a PDF, for you to print.
CallTower Contact List
|
|
Contact Email/website |
Contact Phone |
|
CallTower Support: · New Location (except MS Teams Operator Connect) · Change DID Types · Add Phone numbers · Bulk Add · Bulk Routing/911 · Add Services to your account |
|
If it’s an emergency: 1-800-347-5444
· Legacy OneStream Networks · Network Operations Center Press 1 |
|
Client Success Team |
1-800-347-5444 Press 3 |
|
|
CallTower Accounts Receivable: · Questions about payment methods, missed payments, payments not listed on the invoice, and late fees unrelated to billing disputes |
Email: ar@calltower.com |
1-800-347-5444 5 and then 1 |
|
CallTower Billing: · Questions about billing inquiries, corrections, charges, wrong rates, quantity, date range, wrong product billing disputes, or other billing/reporting inquiries. |
Email: billing@calltower.com |
1-800-347-5444 5 and then 2 |
|
Training: Additional Admin, User, or on-site training |
Email: customertraining@calltower.com |
|
|
Bill Center Portal: · Review Invoice · Pay bill (autopay, etc.) |
|
|
|
Real-Time System Status Updates |
|
|
|
Client Support Plan |
||
|
Support and Implementation Escalation Path |
||
|
Client Success Escalation Path |
https://www.calltower.com/support/client-success-escalation-path/ |
|
|
CallTower Connect Admin Portal |
|
|
|
CallTower Solutions Center |
|