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CallTower Solutions Center

Customer Training - CallTower Contact List

Below is a list of the most common contacts that you will need. At the bottom of the doucment you will find a PDF, for you to print. 

CallTower Contact List


Contact Email/website

Contact Phone


CallTower Support:

·        New Location (except MS Teams Operator Connect)

·        Change DID Types

·        Add Phone numbers

·        Bulk Add

·        Bulk Routing/911

·        Add Services to your account


If it’s an emergency:



·   Legacy OneStream Networks

·   Network Operations Center

 Press 1

Client Success Team


1-800-347-5444 Press 3

CallTower Accounts Receivable:

·        Questions about payment methods, missed payments, payments not listed on the invoice, and late fees unrelated to billing disputes





5 and then 1

CallTower Billing:

·        Questions about billing inquiries, corrections, charges, wrong rates, quantity, date range, wrong product billing disputes, or other billing/reporting inquiries.





5 and then 2


Additional Admin, User, or on-site training



Bill Center Portal:

·        Review Invoice

·        Pay bill (autopay, etc.)



Real-Time System Status Updates


Client Support Plan

Support and Implementation Escalation Path

Client Success Escalation Path

CallTower Connect Admin Portal


CallTower Solutions Center


Print CallTower Contact List 

Contact Sheet-To Print -.pdf

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