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CallTower Solutions Center

Gold Training- Process

TRAINING EMAILS

During your implementation, CallTower training will reach out to you regarding your training needs and scheduling. Below is that process.

CallTower Training Customer

After Initial Email From CallTower Training:

  • CallTower training will send customer an email to forward to users. This email will include a link to our adoption guide, solution center and ask to proceed with scheduling both the user training and the Q&A session. 

 

After Initial Email With CallTower Training: 

  • Respond to CallTower training with potential training dates. 

 

After Initial Email Response:

  • CallTower Training will send customer an email including the agenda for training, attached documents including the Employer Flyer and the Contact Sheet.  

After Agenda And Documents Are Received: 

  • Respond to the email indicating any customizations to the training agenda. 

CallTower Will Send Invitation For Training Meeting: 

  • CallTower Training will send an invitation for the training meeting that includes the agenda and a link to our solution center. After the training, a recording of the session will be sent to the MPOC email.  

Day After Training: 

  • Forward emails from CallTower Training to your users.  

 

TRAINING END USER AGENDA 

CallTower will cover the following: 

  • Settings:
    • Calls: Call answering rules, call forwarding, VM configuration, ringtones
  • Calls
    • How to place a call
    • Receiving  a call
    • How to transfer a call
    • How to add a contact to speed dial
    • History: log of incoming, outgoing and missed calls. You can also call from here
    • VM: how to retrieve VM-Listen and call back
  • Teams Mobile App
  • Q&A

There will be an addition 30 minute Q&A session that will occur after the go-live date. This will allow users to ask any and all questions after using the new system.

RELEVANT TRAINING DOCUMENTS FOR MPOC  

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