Customer Training Gold - Process

After Initial Email From CallTower Training:

• CallTower training will send customer an email to forward to users. This email will include a link to our adoption guide, solution center and ask to proceed with scheduling both the user training and the Q&A session. 

After Initial Email With CallTower Training: 

• Respond to CallTower training with potential training dates. 

After Initial Email Response:

• CallTower Training will send customer an email including the agenda for training, attached documents including the Employer Flyer and the Contact Sheet.  

After Agenda And Documents Are Received: 

• Respond to the email indicating any customizations to the training agenda. 

CallTower Will Send Invitation For Training Meeting: 

• CallTower Training will send an invitation for the training meeting that includes the agenda and a link to our solution center. After the training, a recording of the session will be sent to the MPOC email.  

Day After Training: 

• Forward emails from CallTower Training to your users.