Customer Training Gold - Process
TRAINING EMAILS
During your implementation, CallTower training will reach out to you regarding your training needs and scheduling. Below is that process.
CallTower Training | Customer |
After Initial Email From CallTower Training:
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After Initial Email With CallTower Training:
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After Initial Email Response:
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After Agenda And Documents Are Received:
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CallTower Will Send Invitation For Training Meeting:
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Day After Training:
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TRAINING END USER AGENDA
CallTower will cover the following:
- Settings:
- Calls: Call answering rules, call forwarding, VM configuration, ringtones
- Calls
- How to place a call
- Receiving a call
- How to transfer a call
- How to add a contact to speed dial
- History: log of incoming, outgoing and missed calls. You can also call from here
- VM: how to retrieve VM-Listen and call back
- Teams Mobile App
- Q&A
There will be an addition 30 minute Q&A session that will occur after the go-live date. This will allow users to ask any and all questions after using the new system.
RELEVANT TRAINING DOCUMENTS FOR MPOC
- Network Status: https://status.calltower.com
- Client Success Communcaiton Path: https://www.calltower.com/support/client-success-escalation-path/
- Support and Implemetation Escalation Path: https://www.calltower.com/support/escalation-paths/
- Support Portal: https://calltower.force.com/support/login
- Solutions Center: https://www.uc.solutions/
- CallTower Connect Admin Portal: https://connect.calltower.com/connect
- Billing Portal: https://calltower.billcenter.net/
- Biling Escalation Path: Billing_-_Escalation_Path