Billing - Invoice Presentations/Charges

What is the Regulatory Cost Recovery?

Regulatory Cost Recovery is a non-exemptible monthly charge applied to defray amounts paid to federal, state, and local governments for regulatory costs including fees paid to support government programs, charges assessed by the FCC, costs associated with administering and complying with government programs, and costs to terminate services on other carrier networks, and related charges incurred from CallTower's underlying carriers. The Regulatory Cost Recovery Surcharge is equal to Customer’s total monthly recurring charges multiplied by 2.26%.

What is the Property Tax Surcharge?

Property Tax Surcharge is a non-exemptible monthly charge applied to recover property tax assessments and related fees imposed by jurisdictional taxing authorities upon local exchange carriers, and related charges incurred from CallTower’s underlying carriers. The Property Tax Surcharge is equal to Customer’s total monthly recurring charges multiplied by 2.01%.

What is the Carrier Administration Fee?

Carrier Administration Fee is a non-exemptible monthly charge applied to defray costs incurred from local telephone companies for call delivery to their end users, as well as fees and assessments on network facilities and services, and any related charges incurred from CallTower's underlying carriers. The Carrier Administration Fee is equal to Customer’s total monthly recurring charges multiplied by 1.75%.

What options are available to CallTower customers to receive their invoice?

CallTower offers several options to send our customers and partners their monthly invoice, as well as supplemental information such as Call Detail Records, Payment History, or other reports. Customers will be asked to supply an e-mail address during their quoting process or by the time they are fully onboarded. Invoices are sent to this e-mail address (typically an Accounts Payable or Accounting address). We can send to multiple addresses or group aliases. Customers also have the option of registering for access to our billing portal, and downloading their invoice or other reports direct from our portal. If preferred, customers may also call in to have a copy sent to their e-mail once authenticated via CPNI and verified as a Financial MPOC.

Customers also have the option to have invoices uploaded to a 3rd party portal of their choice, however as this is a manual process for the Billing team, there is a cost for this added service. Any customer who is looking for this option would be charged a one-time fee of $75 to set up the access which often requires a registration and any fields created in the 3rd party's upload template. Each time a customer needs an upload to take place, there is a fee of $25 charged for any work requiring up to fifteen minutes, and $25 for each additional fifteen minutes spent.

This mirrors the Support fee structure, but is not included in Managed Support. Customers may opt out of this service at any time as it is not part of their contract requirements and therefore would not be listed in their quote.

For customers who require an invoice to be uploaded to a 3rd party portal but prefer not to be charged, we can instead recommend the customer provides an e-mail address of a dedicated resource they designate to receive the invoice, that they would then upload on their employer's behalf.

Please see the billing team with any questions.