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CallTower Solutions Center

Billing - Escalation Path

Payment Related Issues

NOTE: Please follow the tiers to ensure your concerns are resolved most effectively. 

Is the request Payment related? Topics include accepted payment methods, assistance with completing ACH forms, missed payments / past due balances, reporting payments cleared with your financial institution but not listed on the invoice, late fees (unrelated to billing disputes), add or change auto-pay account or date, etc.

Tier 1

Tier 2

Tier 3

Tier 4

Billing / Collections Department

Email: billing@calltower.com

Phone: 866-586-4700 Opt 5

 

Josh Clinebell, BillingAnalyst 

Email: jclinebell@calltower.com

Phone: (732) 992-8229

James Cairns, Billing Manager

Email: jcairns@calltower.com

Phone: (385) 295-1159

Shawn Hansen, CFO

Email: shansen@calltower.com

Phone:  (801) 678-1050

Billing Related Issues

This includes invoice inquires, change requests, reporting availability, credits/corrections (presentation of charges i.e. wrong rate, quantity, date range, product), and disputes (within 180 days of the original charge appearing on your statement), etc. 

Tier 1 Tier 2 Tier 3 Tier 4

Billing / Collections Department

Email: billing@calltower.com

Phone: 866-586-4700 Opt 5

 

Josh Clinebell, BillingAnalyst 

Email: jclinebell@calltower.com

Phone: (732) 992-8229

James Cairns, Billing Manager

Email: jcairns@calltower.com

Phone: (385) 295-1159

Shawn Hansen, CFO

Email: shansen@calltower.com

Phone:  (801) 678-1050

GCC Customers

This includes every billing or payment related topic for accounts with GCC services. (inquiries, disputes, corrections, and payments). 

Tier 1 Tier 2 Tier 3 Tier 4

Billing / Collections Department

Email: billing@calltower.com

Phone: 866-586-4700 Opt 5

 

Josh Clinebell, BillingAnalyst 

Email: jclinebell@calltower.com

Phone: (732) 992-8229

James Cairns, Billing Manager

Email: jcairns@calltower.com

Phone: (385) 295-1159

Shawn Hansen, CFO

Email: shansen@calltower.com

Phone:  (801) 678-1050

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