Skip to main content
CallTower Solutions Center

Five9 - Installing the browser and Softphone Extensions

  1. Last updated
  2. Save as PDF

Installing the Five9 Browser and Softphone Extensions

Access login.five9.com and login using your credentials

Select a different region, if applicable. 

clipboard_e3b2d4358eda8797bebf544dfe2f7d1bb.png

Click on CRM Integrations

clipboard_eeb1db1fe16a4f49d9d75eb52cebf13a6.png

Select Five9 Adapter for MS Dynamics and locate appropriate Downloads for role and install 

clipboard_e967f95639479a1d568bc1ea4cd46a11b.png

Accessing the Adapter - MS Dynamics 

Click on Engage from within the CRM window

clipboard_e0b4fe0db251e1ac1bbb0bbf96b12fd03.png

Select Station Type from the list, enter Softphone ID as Station Number and click Confirm. 

clipboard_e5423f5022755867c5f5c098cac4950b5.png

Verify Station equipment and click Confirm.

clipboard_ecd65dfab43a6d99c378ecfa6dc09617c.png

clipboard_e9b72d38682c7152da81551767b90759f.png

  1. Back to top
  • Was this article helpful?

Recommended articles

  1. Article type
    Reference
  2. Tags
    This page has no tags.