Five9 - Agent Recording

Supervisor Plus Interface

To access, listen to, and download call recordings:

1. Login to Supervisor Plus.
2. Go to the Agents tab.
3. Scroll to Agent Statistics, choose the agent, and click View Agent Details from the Actions column.
4. Navigate to the Recordings tab.
5. Use the play button to listen or the download icon to save the recording.
6. If a call has multiple sessions, click the light grey "+" icon to expand and access all segments.
7. You can also group recordings by session for easier navigation

VCC Administrator & Supervisor Applications

You can also access recordings via:

• VCC Administrator:
  • Login and go to Users.
  • Right-click a user and select View Properties.
  • Go to the Recordings tab.
  • Recordings downloaded here are saved in the %temp% folder.
• VCC Supervisor:
  • Login and go to the Agents tab.
  • Right-click a user and select View Properties.
  • Access recordings from the Recordings tab.
• Five9 Reports:
  • Run a Call Log Report from the Reports section.
  • The last column contains a recording link you can play or download.
  • Ensure the "User Can Access the Recordings Column" permission is enabled